Privacy

Privacystatement

(as of 05/2022)

Here we inform you about the processing of personal data when using our online presences. This online privacy statement therefore applies to our website www.kanalreiniger.eu as well as to our social media profiles.

Personal data is all data that can be related to you personally, including name, address, e-mail, IP address or user behavior.

With regard to the terms used, such as “processing”, “controller” or “data subject”, reference is made to the definitions in Art. 4 GDPR. In particular, it states that “personal data” means any information relating to an identified or identifiable natural person (the “data subject” or “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (Art. 4 No. 1 GDPR).

“Processing” means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction (Art. 4 No. 2 GDPR).

“Controller” (or “Controller”) means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data (Art. 4 No. 7 GDPR).

“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller (Article 4 No. 8 GDPR).

In particular, the terms “processing” and “personal data” are very broad, so that almost any handling of data can be understood under them.

Content:

1. who is the responsible entity?
2. is there a data protection officer?
3. who is affected by the data processing?
4. what data do we collect from you and for what purposes or on what legal basis do we process it?
5. to whom do we transfer your data?
6. will your data be transferred to entities outside the EU?
7. how long do we process your data?
8. what are your rights?
9. when and how can you object to data processing?
10. when and how can you revoke your consent?
11. where can you complain?
12. when and why is it necessary to provide your data?
Does automated decision-making (e.g. profiling) take place?
14. how can you contact us?
15. how do we secure our website?
16) How and for what purpose do we use Google Analytics?
How and for what purpose do we use Google Ads (formerly AdWords)?
18. how and for what do we use Google Maps?
19. which social media profiles do we use?
20. what are cookies and how do we use them?

01. who is the responsible body?
We are responsible for the processing of your data:
Kanalreiniger.eu Trading Company Ltd.
Managing Director: Doukas Tsesmelis
Zusestr. 9
48653 Coesfeld
Germany
Phone: +49 (0) 2541 870 42 99
E-mail: info@kanalreiniger.eu

02. is there a data protection officer?
We are not required by law to appoint a data protection officer.

03. who is affected by the data processing?
If you visit our website or our social media profiles, e.g. as an interested party, customer, supplier, service provider or other visitor, your personal data will be processed within the scope of the statutory provisions or this declaration. All visitors of our online presences are summarized under the term “user”.

04. what data do we collect from you and for what purposes or on what legal basis do we process it?
If you visit our website without registering or otherwise providing us with information, only the personal data that the browser you use transmits to our server is processed. To our knowledge, the following data, among others, is then processed, which is technically necessary to display our website and to ensure its stability and security:

– IP address of the requesting computer
– Date and time of the request
– Name and URL of the retrieved file
– Access status / HTTP status code
– Data volume transferred
– Website from which the request comes (referrer URL)
– Browser used
– Operating system

If you also transmit personal data to us, e.g. in the context of an inquiry by e-mail or via our contact form, then we also process the following data, among others:

– Inventory data (e.g. name, address)
– Contact details (e.g. e-mail address, telephone number)
– Content data (e.g. text input)
– Usage data (e.g. sites visited)
– Communication / metadata (e.g. IP addresses)

In addition, we also process the following personal data for the purposes of providing contractual services, service and customer care and, if applicable, marketing / advertising, if you provide them:

– If applicable, contract data (e.g. subject of contract, customer number)
– If applicable, payment data (e.g. bank details)

We process your personal data when you visit our online presence for the following purposes:

– Provision of the functions and contents of our online offer
– Ensuring a smooth connection to our website
– Ensuring a comfortable use of our website
– Evaluate and ensure system security and stability and general
– Security measures
– To respond to any contact requests or to communicate with you
– Other administrative purposes
– Provision of contractual services
– Customer service
– Marketing / Advertising

Unless we specify a specific legal basis in the context of this privacy policy, the following applies to the processing of your personal data: The legal basis for obtaining consent results from Art. 6 para. 1 lit. a, Art. 7 DSGVO. The legal basis for the data processing for the fulfillment of our services and the implementation of (pre-) contractual measures as well as for the purpose of answering any inquiries is Art. 6 para. 1 lit. b GDPR. For data processing for the fulfillment of legal obligations, Art. 6 para. 1 lit. c DSGVO is the legal basis. If vital interests of the data subject or another natural person make data processing necessary, the legal basis results from Art. 6 para. 1 lit. d GDPR. Data processing to protect our legitimate interests is based on Art. 6 para. 1 lit. f GDPR. Our legitimate interest follows from the above-mentioned purposes of data collection.

If, in the course of processing your personal data, we disclose it to third parties, transfer it to them or otherwise grant them access to the data, this will only be done on the basis of legal permission, insofar as you have consented to it, we are legally obliged to do so or on the basis of our legitimate interests. Legal permission exists in particular if the transfer of data is necessary for the fulfillment of contractual obligations (e.g. in the case of payment or shipping service providers). A legitimate interest may exist if we use data for direct marketing or to prevent fraud, or even if you are a customer of ours. Likewise, a legitimate interest may exist, for example, when using web or e-mail hosts, cloud providers or other service providers. Such service providers often act as so-called order processors on the basis of a corresponding contract. They are also obligated to comply with the data protection requirements and to ensure this contractually. The legal basis for such processing relationships is Art. 28 DSGVO.

05. to whom do we transfer your data?
Unless otherwise stated in the Privacy Policy, we regularly work with the following recipients in particular:

– Web hoster
– Bank

We carefully select the external service providers. In the case of order processing relationships (Art. 28 DSGVO), these companies are contractually bound to our instructions and are regularly monitored by us. In the case of joint responsibility (Art. 26 GDPR), corresponding contractual bases exist. More detailed information can be found in the following descriptions of the individual services.

The legal basis for the transfer of your personal data is stated above under point 04.

06. will your data be transferred to entities outside the EU?
A transfer of your personal data to third countries (i.e. outside the EU or the EEA) or to an international organization is provided for only exceptionally in certain cases. More detailed information can be found in the following descriptions of the individual services.

If we process your personal data in a third country or have it processed by third parties, this will only be done if it is done to fulfill our (pre-) contractual obligations or on the basis of your consent, a legal obligation or our legitimate interests. Your personal data will only be processed in a third country if the special requirements of Art. 44 et seq. DSGVO, unless in individual cases there are legal or contractual permissions. This means that data processing is carried out, for example, on the basis of special guarantees, such as the officially recognized determination of a level of data protection corresponding to the European Union or the observance of special, recognized contractual obligations (in particular the so-called “EU standard contractual clauses”).

07. how long do we process your data?
The duration of the storage of your personal data is regularly measured by existing legal retention periods (e.g. according to commercial or tax law). Unless otherwise specified below, your personal data will be routinely deleted after the expiry of any relevant period, provided that they are no longer required for the performance or initiation of the contract, we no longer have a legitimate interest in further storage and/or if you have not consented to storage beyond this.

In Germany, special retention periods exist in the following areas, among others:

– acc. Commercial law (6 years e.g. for opening balance sheets, annual financial statements, accounting vouchers or similar)
– acc. Tax law (10 years for all documents relevant to tax law)
– acc. Employment law (e.g. 6 months for documents of rejected applicants)

08. what are your rights?
With regard to the processing of your personal data, you have the following rights towards us:

– Right of access (Art. 15 DSGVO)
– Right to rectification (Art. 16 DSGVO)
– Right to erasure (Art. 17 DSGVO)
– Right to restriction of processing (Art. 18 DSGVO)
– Right to data portability (Art. 20 DSGVO)
– Right to object (Art. 21 DSGVO)
– Right to revoke consent given (Art. 7 (3) DSGVO)
– Right to complain (Art. 77 GDPR)

The 3 latter rights are explained in more detail below. If you have any questions about your rights, please do not hesitate to contact us. The contact details can be found above in the sections on the responsible body.

09. when and how can you object to data processing?
Insofar as your personal data is collected on the basis of legitimate interests pursuant to. Art. 6 par. 1 p. 1 lit. f DSGVO, you have the right to object to the data processing at any time. As a result, we may no longer process your personal data in the future, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the data processing serves the purpose of asserting, exercising or defending legal claims.

*However, the right to object only applies if there are grounds for doing so that arise from your particular situation or if your objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

If you wish to exercise your right of objection, a message to our postal address or an e-mail (see above under point 01) will suffice.

10. when and how can you revoke your consent?
You can revoke any consent you have given to us at any time. This means that we may no longer process your personal data based on this consent in the future.

If you wish to exercise your right of revocation, a message to our postal address or an e-mail (see above under point 01) is sufficient.

11. where can you complain?
With regard to the processing of your personal data by us, you have the right to lodge a complaint with a data protection supervisory authority. A list of the German state data protection supervisory authorities can be found at the following address: www.bfdi.bund.de/DE/Infothek/Addresses_Links/addresses_links-node.html

12. when and why is it necessary to provide your data?
In the context of support or other requests, you provide us with your personal data (e.g. name or e-mail address).

The provision of your personal data is partly required by law (e.g. by tax law regulations). It may also be necessary for the implementation of (pre-) contractual measures. Failure to provide your personal data would mean that the contract with you could not be concluded or that your inquiry could not be answered.

For the execution of contracts or pre-contractual measures or for communication with us, the provision of the following data in particular is mandatory:

– Name
– E-mail address
– Telephone number, if applicable (e.g. for queries or answering customer inquiries)
– Customer number, if applicable (e.g. for support activities)

Unless otherwise stated in this Privacy Policy, all other information is voluntary.

Does automated decision-making (e.g. profiling) take place?
An automated decision including profiling does not take place.

14. how can you contact us?
You can contact us e.g. by mail, phone, e-mail or contact form. Our contact details can be found above under the details of the responsible body.

If you contact us, for example, by e-mail or via the contact form, we automatically store the personal data you voluntarily provide to us for the purpose of processing your inquiry or contacting you. This data is not passed on to third parties.

15. how do we secure our website?
Taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing, as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons, we take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk (Article 32 GDPR). These measures include, in particular, ensuring the confidentiality, integrity and availability of data. In addition, we have set up business processes at our company that ensure, in particular, the protection of data subjects’ rights, the deletion of data, and also the response to data breaches. In addition, we observe the principles of data protection law, including data protection through technology design and through data protection-friendly default settings (privacy by design and privacy by default, Art. 25 DSGVO).

For security reasons and to protect the transmission of your personal data and other confidential content, we use encrypted transmission via SSL / TLS certificate on our website. You can recognize this by the fact that “https” (instead of “http”) appears in the address line of your browser, as well as a lock symbol and a different color representation.

16) How and for what purpose do we use Google Analytics?
On our websites, we use the web analytics service Google Analytics (provider: Google Ireland Ltd, Gordon House, Barrow Street, Dublin, 4 Ireland), now part of Google Ad Manager. We use this tool to analyze and continuously improve the use of our website. The legal basis for the use of Google Analytics is Art. 6 para. 1 p. 1 lit. f GDPR.

Google Analytics uses so-called cookies, i.e. mostly text files that are stored on your terminal device and enable an analysis of your use of the website. The information generated by the cookie about your use of our website is usually transferred to Google’s servers in the USA and stored there. However, due to the activation of IP anonymization on our websites using the extension “_anonymizeIp()”, your IP address will be truncated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to Google servers in the USA and shortened there.

On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. You can also prevent the collection of data generated by the cookie and related to your use of our website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser addon available at the following link: tools.google.com/dlpage/gaoptout.

In addition or as an alternative to the browser addon, you can prevent the collection by Google Analytics by clicking on the following link: javascript:gaOptout(disable Google Analytics). This sets an opt-out cookie that prevents the collection of your data during future visits to our website for as long as the cookie remains on your computer.

You can find out more information about Google’s use of data and about settings and objection options on the Google website: “Data use by Google when you use our partners’ websites or apps” (www.google.com/intl/de/policies/privacy/partners), “Data use for advertising purposes” (www.google.com/policies/technologies/ads), “Manage information that Google uses to show you advertising” (www.google.de/settings/ads) and “Determine what advertising Google shows you” (www.google.com/ads/preferences).

How and for what purpose do we use Google Ads (formerly AdWords)?
On our websites, we use the conversion tracking of Google (provider: Google Ireland Ltd, Gordon House, Barrow Street, Dublin, 4 Ireland), now part of Google Ads. If you have reached our website by clicking on an advertisement placed by Google, Google Ads will set a so-called cookie on your terminal device. These cookies have a validity period of 30 days and are not used for personal identification. If you visit certain subpages of our online presence and the cookie is still valid, we and also Google can recognize that you have clicked on the ad and have been redirected to the subpage in question. Each Ads client receives a different cookie. Cookies can therefore not be tracked through Ads customers’ websites.

The information collected by conversion cookies is used to generate conversion statistics for Ads customers who have opted in to conversion tracking. These customers are told the total number of users who clicked on their ad and were redirected to a site tagged with a conversion tracking tag. However, no information is transmitted with which users can be personally identified. The legal basis for the use of Google Ads is Art. 6 para. 1 p. 1 lit. f GDPR.

For more information about and handling of cookies, please read the relevant section in this privacy policy.

If you do not wish to participate in tracking, you can refuse the setting of a cookie required for this, e.g. by means of browser settings that generally deactivate the automatic setting of cookies or block cookies from the googleleadservices.com domain.

You must not delete the opt-out cookies as long as you do not want any data collection. If you delete this or all cookies, you must set the opt-out cookie again.

18. how and for what do we use Google Maps?
We use content from Google Maps on our website to display maps and to create directions (provider: Google Ireland Ltd, Gordon House, Barrow Street, Dublin, 4, Ireland). According to the provider, its servers are located in various countries around the world, so that data transfer to third countries cannot be ruled out. The legal basis for the use of Google Maps is Art. 6 para. 1 p. 1 lit. f GDPR.

When you visit our website, Google receives the information that you have accessed the corresponding subpage of our online presence. In addition, certain data is transmitted, e.g. your IP address. This is done regardless of whether you have a Google user account or are logged in there. If you are logged in to your Google user account, your data will be directly assigned to your account. If you do not want such an assignment, you must log out of your Google user account. Google processes your data for the purposes of advertising, market research and/or demand-oriented design of its websites. Such an evaluation is carried out in particular (even for users who are not logged in) for the provision of tailored advertising and to inform other users about your activities on our website. Google also processes your personal data in the USA.

You have the right to object to this type of data processing. If you wish to exercise your right to object, please contact Google directly. The terms of use for Google Maps can be found under the item “Terms of use for Google Maps” (www.google.com/intl/de_de/help/terms_maps.html). Full details can be found in Google’s Privacy Center “Transparency and Choices” (www.google.de/intl/de/privacy) and under the section “Privacy Policy” (www.google.de/intl/de/policies/privacy/).

19. which social media profiles do we use?
We operate the profiles listed below in social networks in order to be able to contact the users active there and to inform them about our services there. When calling the respective networks, the respective terms and conditions apply
as well as the data protection notices of the respective operators. Unless otherwise stated in our privacy policy, we only process users’ data if they contact us within the social networks, e.g. by posting on our profile pages or sending us messages.

Our social media profiles:

Facebook (privacy policy, shared responsibility agreement)
LinkedIn (privacy policy)

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